Webex Wholesale

FAQ

Take your business to the next level

Do you have clients still using old phone systems? Or are they asking for innovative solutions?

It’s time to discover Webex Wholesale: the collaboration solution that will allow your customers to embrace innovation in how they communicate and collaborate.

Webex Wholesale replaces traditional sales with a flexible licensing model, eliminating large upfront costs and making it easier to adapt to your clients’ evolving needs.

With our centralized, cloud-based solution, you can manage everything remotely, freeing up your technicians to serve more clients and reduce their support time. Webex also offers a wide range of APIs for seamless integration with other software.

Webex is a leader in business collaboration and communication.

Expand your portfolio and increase your revenue by offering your customers a top-tier collaboration solution. Partner with us and provide them with the power of Webex Wholesale.

Give your customers the power of a unified platform. With Webex, they can enjoy:

Enterprise-grade video conferencing
Instant Messaging
Secure file sharing
Optimized collaborative spaces
PSTN Calls over the Internet

Manage your entire customer base with ease, all within a single, integrated cloud solution.

As former system integrators, we know the challenges you face. That’s why we thoroughly evaluated the market and confidently chose Webex as the top-performing platform.

Hesitant to take the leap? Our comprehensive onboarding process will ensure a smooth transition. We’ve done it ourselves, and we’re confident we can help you do the same!

Ready to expand your business with Webex?

Licenses

Do your clients have different needs?

With Webex you can choose between multiple licenses and offer the solution that best suits their specific needs, customizing your offer.

The management of these licenses is easy and centralized, thanks to a single portal that ensures a clear vision and direct control over the allocation of resources. Through this portal, called Partner Hub, you can independently manage your customers from a single locationwith advanced call reporting and tools to debug issues.

Co-branding allows you to leverage the power of the Webex brand while reinforcing your own. Combine your logo with the Cisco Webex logo for a unique and personalized experience.

There are five distinct packages available, each designed to meet specific business needs:

Common Area
Webex Enhanced Calling
Webex Calling
Webex Meeting
Webex Suite

For a detailed analysis of the different features offered by each package, we invite you to consult our feature table.

Explore our services risk-free with our partner test environment. Try out different licenses and find the perfect fit for your clients before committing.

Billing

Webex Wholesale introduces a new commercial strategy, significantly simplifying the billing and license management methodology.

Say goodbye to the old Flex 3.0 model and its lengthy ordering process with upfront payments! Our service eliminates those hassles, so you can enjoy a faster, more flexible way to manage your Webex licenses.

Webex Wholesale offers a hassle-free monthly billing system. Add or remove users with ease and enjoy the flexibility to adapt to your clients’ changing needs, without any extra costs.

Onboarding

Webex Wholesale is released following an onboarding process, through which we ensure a smooth and complete transition to Webex’s offering on the market. This multi-phase path ensures that technical and commercial training is handled with the utmost attention.

GTM Kickoff (Go To Market)

Definition of contractual aspects, analysis of details, provision of technical and commercial documentation, and preparation of access portals with relative credentials.

Status

Meetings planned together with you to monitor the progress of the process and training on the use of the solution.

Technical and Commercial Training

Gain a competitive edge with our comprehensive training program. We’ll share the most effective commercial and technical strategies to help you successfully launch and promote the solution.

GA (Global Ability)

Operate independently and confidently in the market. We provide ongoing support and the EIS Wiki, a valuable resource to help you succeed in your daily activities.

The onboarding process is considered complete when the following activities are carried out:

Detailed presentation of the Webex wholesale solution and commercial strategy;
Signing the Partner Agreement;
Creation of accesses to the Partner Portal for the activation and management of services such as new numbers, portability, SIP trunk and everything that is necessary for the configuration of the PSTN;
Specific training on the use of the Partner Portal, covering technical and administrative aspects;
Activation of access to the Webex Partner Hub, including the creation of an Organization dedicated to the partner;
Introductory sessions on using Webex Partner Hub;
Training on the use of the Webex Control Hub portal needed to configure each individual customer;
Introduction to billing;

Don't know who to entrust with PSTN services on Webex?

Webex performs best when supported by high-performance networks: discover our VoIP Wholesale service!

Webex Wholesale: FAQ

How does Webex Wholesale billing work?

The Webex Wholesale billing system is structured in a transparent and flexible way to adapt to the needs of partners. For detailed information on how billing works, visit the following link: Webex Wholesale Billing.

How does the PSTN connection between EIS and Webex work?

Enjoy crystal-clear communication with the direct connection between EIS and Webex. For more information on how this is achieved take a look at our VoIP Wholesale page.

Who makes Webex?

Webex is developed by Cisco, a global leader in networking and communication technology.

Talk to one of our experts

Fill out the form or call us at 045 8271611

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